Refund and Return Policy
At Endless Pleasure, your satisfaction is our priority. Due to the sensitive nature of our products, we adhere to strict hygiene standards to ensure the safety and privacy of our customers. Please review our refund and return policy carefully.
1. Eligibility for Returns
To maintain the highest standards of hygiene and safety, we only accept returns or exchanges under the
following conditions:
1. The item received is damaged, defective, or incorrect.
2. The item is unused, unopened, and in its original packaging with all seals intact.
Exclusions:
For hygiene and health reasons, we cannot accept returns of personal use items (e.g., toys, lingerie,
lubricants, or similar products) unless they are faulty or incorrect.
2. Requesting a Return
If you meet the above conditions, please follow these steps: Contact Us: Email us at hello@endlesspleasure.org within 7 days of receiving your order. Provide Details: Include your order number, a description of the issue, and photos if applicable.
Approval: Once your return request is approved, we will provide you with instructions on how to return the item.
3. Refunds
Refunds will be issued under the following circumstances:
1. A defective or damaged item is returned and inspected.
2. A cancelled order, provided it has not been processed or shipped.
Refund Process:
Approved refunds will be processed to your original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
Exchanges are only offered for items that are defective, damaged, or incorrect. If you require an exchange, please follow the return process outlined above.
5. Non-Returnable Items
The following items are non-returnable: Opened or used products. Clearance or sale items. Gift cards.
6. Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to a defect or our error. We
recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
7. Questions?
If you have any questions or need further assistance, feel free to reach out to our customer service team
at hello@endlesspleasure.org
Thank you for choosing Endless Pleasure! We are committed to providing you with an exceptional
shopping experience.